Lifetime Warranty
I use the best archival materials so each painting is made to last for generations. But life isn't always perfect. A knock during a move, a scratch from a pet, or just the effects of time – things can happen.
Instead of just hoping for the best, I decided to guarantee it.
If your original painting gets damaged, I will personally restore it. No charge for the work. No questions asked about how it happened.
This is my commitment to the quality and longevity of your investment.
All you need to cover is the postage to and from my studio.
A Simple Path to Restoration:
1
Get In Touch
If your painting needs attention, simply email me with photos of the artwork and a brief description of the issue. I will guide you on the next steps.
2
Send it to the Studio
Carefully package your painting for its journey to my studio. The client handles the postage for this step, and I'm happy to provide advice on how to do this safely.
3
Free Restoration & Return
I will personally restore your artwork, completely free of charge. Once the restoration is complete, we'll arrange for its insured return shipping together.
The Original Lifetime Warranty
To offer true peace of mind, I believe in standing behind my work, forever.
On July 1st, 2025, I formalized this belief by introducing Australia's first lifetime repair warranty for commissioned artwork.
This date marks my public commitment to every client. It signifies that this promise is not a fleeting offer, but a core principle of my studio.
Choosing an artist is a matter of trust. This warranty is my part of that trust agreement, ensuring your heirloom is protected by its creator, always.
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What photos should I provide for my pet painting?It’s best to supply several clear, well-lit photos that show your pet’s face, unique features, and true eye color. The more reference images you provide, the better I can capture your pet’s personality. I’ll help you choose the best one.
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How long does it take to complete a custom pet portrait?A custom oil pet portrait typically takes about 3–6 weeks—from the initial sketch, through multiple layers of oil paint, to proper drying—to ensure museum-quality results. For holiday orders, please book well in advance.
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Can you paint more than one pet in a single portrait?Yes, I can include multiple pets in one portrait. Many clients choose a family pet portrait featuring 2–3 pets, with the composition arranged to highlight each pet’s character.es, I can paint multiple pets in a single portrait. Many clients commission family pet portraits featuring 2-3 pets together. The final composition will be arranged to best showcase each pet's personality.
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Can I customize the background or details of the pet portrait?Absolutely. You can choose from various backdrops—abstract, meaningful, or elegant—and request adjustments such as removing or personalizing the collar to suit your vision.
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What medium do you use for the pet painting?I work exclusively with premium quality oils on canvas, resulting in rich, vibrant, and durable portraits that truly your pet's name or other special details. Just let me know your preference.
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What quality and style can I expect?Each portrait is hand-painted with meticulous attention to detail, ensuring a timeless keepsake that reflects your pet's spirit and personality.
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I have questions. Do you offer a consultation?Yes, an online/phone call consultation is included with every commission. We’ll discuss your vision, review your photos, and decide on the best composition and style to capture your pet’s personality.
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What about framing and delivery?Each pet portrait comes with a professional floating frame—with a choice of colors to suit your decor—and is delivered ready-to-hang. Complimentary delivery Australia-wide ensures your portrait arrives safely and display-ready.
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I'm ready to order—what's next?When you're ready to order your custom pet portrait, simply fill the form to discuss the details. A 30% non-refundable deposit is required to confirm your order, with the remaining balance due upon completion. Once the deposit is received, your order is secured, and the creative process begins.